Attorney Answering Services
Award-Winning Attorney Answering Services
You never get a second chance to make a first impression. That's true in a court room, and it's true every time we answer a phone call. Making positive impressions has been a gold standard tradition with us since 1965, when we started our attorney answering services operations and began answering phone calls and managing appointments for lawyers. Every phone call presents an opportunity to create a positive impression, to help you grow your practice, to deliver the personal attention to your clients that you don't always have the time to deliver personally. We specialize in providing these services to the legal profession. It's what we take pride in.
Services Customized to Your Law Firm's Specific Needs
Whatever your practice—Criminal Law, Family Law, Immigration Law, Bankruptcy Law, Business Law, Personal Injury, Medical Malpractice—we can tailor a package to meet your specific needs. We'll route and connect your clients to the right individual in your organization, whether it's you, a specific attorney, case investigator, legal secretary, paralegal, legal receptionist or an affiliated law firm.
Cost Savings and Convenience for Law Offices
Because we specialize and because our economies of scale provide compelling cost advantages, you receive virtual receptionist services at a fraction of what it would cost you to add new phone receptionist employees to your payroll. Our virtual receptionist advantage allows you to focus on the "highest and best use" of your time. Avoid the hassle that goes along with managing extra personnel, including benefits payments, hiring and firing, training, hardware and software upgrades, capital investments in equipment, facilities, office space and equipment maintenance. We help you focus on your clients and your business.
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Awards
Law Offices of Jonathan Schlack
Customer Since 2006
I have been so happy with the services you provide to our office. You have consistently represented our firm in a friendly and professional manner. Messages are delivered accurately and quickly. Everyone I have ever had the pleasure of talking to at Alert Communications is courteous and highly competent.
I am frequently in court in the mornings and am busy with client appointments in the afternoon. I may be in either of two office locations on any given day. Wherever I am, even if I am on the road, with one simple call from me, the receptionists at Alert Communications know where I am and are able to connect my callers to me. When I am unavailable, with that same single phone call, Alert Communications explains to each caller that I am unavailable and connects the caller to voicemail or takes a message.
Additionally, we save time by not having to take calls just to give out routine information like our address and fax number. The special protocol for specific types of calls, such as always trying to connect a potential new case to me wherever I am and whatever the hour, is a wonderful tool that keeps me a step ahead of my competition. For our office, the fact that the receptionists at Alert Communications are able to perform with equal facility in Spanish and English is absolutely crucial.
Law Offices of Janet Lawson
Customer Since 2008
When I needed a full time receptionist during my regular office hours, I decided to hire Alert Communications. They created the perfect solution that gives my callers the impression they are actually at my front desk! My Alert Communications Receptionist patches calls to my phone, takes messages, schedules appointments with a secure online calendar, expertly handles court calls according to my specified protocols, and they are even able to answer F.A.Q.'s! I frequently recommend their services to anyone looking to reduce expenses and grow their business.
