Award-Winning Attorney Answering Services You never have a second chance to make a first impression. That's true in a court room. It's true every time we answer a phone call. Making positive impressions has been a gold standard tradition with us since 1965, when we started our attorney answering services operations and began answering phone calls and managing appointments for lawyers. Every phone call presents an opportunity. An opportunity to create a positive impression. An opportunity to help you grow your practice. An opportunity for us to deliver the personal attention to your clients that you don't always have the time to deliver personally. We specialize in providing these services to the legal profession. It's what we take pride in.
Services Customized to Your Law Firm's Specific Needs Whatever your practice—Criminal Law, Family Law, Immigration Law, Bankruptcy Law, Business Law, Personal Injury, Medical Malpractice—we can tailor a package designed to meet your needs. We'll route and connect your clients to the right individual in your organization, whether it's you, a specific attorney, case investigator, legal secretary, paralegal, legal receptionist or an affiliated law firm, virtual law office or virtual lawyer.
Cost Savings and Convenience for Law Offices Because we specialize and because our economies of scale provide compelling cost advantages, you receive virtual receptionist services at a fraction of what it would cost you to add new phone receptionist employees to your payroll. Our virtual receptionist advantage allows you to focus on the "highest and best use" of your time. You save time, money and avoid all the hassle that goes along with managing extra personnel, benefits payments, support functions, administrivia, hiring and firing, training, hardware and software upgrades, capital investments in equipment, facilities, office space and equipment maintenance. That's enough to make anyone smile.
Professional Receptionists Free yourself and highly paid staff from the time consuming responsibility of managing inbound calls and focus 100% of your time on tasks that directly impact your bottom line!
A great deal of energy and expense goes into getting your business phone to ring. It's vital to have calls answered live by professionals who can begin the process of developing your client relationship. Our receptionist will answer with your defined phrase and can handle calls in the same manner as an on-site receptionist would, directing calls to the person requested, taking messages, follow escalation protocols, scheduling appointments, and qualifying leads.
Call now for more information or to get started, 866.667.6123
Follow-You-Anywhere Call Routing
If you are a highly mobile, "on-the-go" attorney who needs to be accessible to clients but isn't always stationed at the same desk, we've got solutions. We can provide you with customized services so that no matter where you are, we'll connect your client to you—anytime, anywhere, on any standard device. Whether you're litigating a case in Boston, meeting with clients in Silicon Valley or conferencing with securities regulators in D.C., our award-winning professionals will follow you all around the country. That's peace of mind.
Call now for more information or to get started, 866.667.6123
24/7 Live Answering Service
New clients for your firm? Concerned about losing new business from prospective new clients unable to reach you after hours? We can help you there too. We'll make it easy for them to reach you. Our 24/7 live staff will take calls around-the-clock and if it's an after hours phone call from a potential new client, we'll deliver that new business phone call right to you, wherever you are. Receptionists can screen calls prior to connecting, collecting valuable information and delivering qualified leads that keep you a step ahead of your competition.
Call now for more information or to get started, 866.667.6123
Appointment Scheduling Our receptionist can further assist in increasing your bottom line by scheduling your appointments! Why waste time and potentially lose a prospective client playing phone tag or wading through endless voicemails. We'll customize a secure online calendar to include your different client types, services offered, length of appointment types and more. Alert Communications appointment software can be used to schedule appointments for you and your entire staff, our receptionists will access your calendar via the internet and schedule, cancel or change appointments 24/7.
There are numerous features available including: automatic e-mails can be sent to you and your client when appointments are made, canceled or changed; reports can be run for a date range, a specific staff member, client, service and more; print a list of all of your customers and their data any time. With our appointment software you can export appointments to Excel or just run them as a standard HTML report. Log in using the form at right for a demonstration.
Call now for more information or to get started, 866.667.6123
Appointment Confirmation
Increase your "kept" appointments and increase productivity when you allow our receptionists to call and confirm your appointments. Let our receptionists call clients prior to scheduled appointments, she will confirm the appointment and follow additional customize protocol, for example, remind the client to bring specific information to the appointment.
Call now for more information or to get started, 866.667.6123
Spanish Answering and Translation Services
One of the fastest growing areas for the legal profession over the past decade has been the Spanish-speaking market. As this market has grown, so has the need for bilingual answering services and professional Spanish-speaking translator services for attorneys. These are areas where we can help. With our award-winning bilingual answering services staff we'll provide you not only with Hispanic answering services but also with Spanish to English 3-way phone call translations. So, if you have a Spanish-speaking client, regardless of where you are, we'll manage the phone call and provide any translation services you need right over the phone—in real time.
Call now for more information or to get started, 866.667.6123
VIP Service for your VIP Clients If you're an attorney with clients that you think merit VIP treatment, we'll make sure they receive it according to your specifications. Our system is designed so that your important callers are instantly recognized, greeted with professional familiarity and accorded special handling. We'll connect you directly with your highest priority callers in just seconds.
Call now for more information or to get started, 866.667.6123
