Success Stories
Law Office of Janet Lawson
Bankruptcy Attorney Lawson wanted to increase both her client base and the efficiency of her office. Her phone was ringing off the hook, if she wasn't being constantly interrupted, then she risked letting calls go to voicemail. Either way the cost to her practice was high, including missed new client opportunities and much of her time spent listening to voicemails and playing phone tag.
When Good Support Staff Is Tough to Find
For Attorney Giovanni Campbell, the challenge to find reliable support staff for his practice seemed to be ongoing. “I’ve always needed it, but did I have it? Sometime yes, sometimes no,” he says. “In my industry, a critical part of getting new business requires answering the phones well AND taking good messages.”
Giovanni Campbell
Attorney at Law
Philadelphia
Curiosity Brings a Client Calling
Sometimes, curiosity just gets the best of you. Attorney Leonard Hill in Philadelphia didn't know how many calls came into Hill & Associates after hours and on the weekends, so he finally decided to find out by hiring a service.
"I found Alert Communications in an online search and then found out what I'd been missing—a lot of calls," Leonard explains. "Not only after-hours calls and ones on weekends, but I learned that good clients can call at odd times, too."
Read MoreLeonard Hill
Attorney at Law
The Perfect Answer to Office Sharing
When the Law Office of Donald W. Singleton moved to a shared-office arrangement a couple of years ago, Don had a question to answer -- who's going to handle the phone lines? Would he share a receptionist, hire his own or answer the phone himself.
"It quickly became evident that answering my own phones was not good for the business," Don explains. "I was spending more time answering them than dealing with my clients."
Read MoreLaw Offices of Donald W. Singleton
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