Frequently Asked Questions

Alert Communications keeps your practice moving forward 24 hours a day, 7 days a week, 365 days a year with a customized answering-service solution that meets your specific needs.

Q: Why Choose Alert Communications?

A: Alert Communications is a well-established call answering service. Since 1965, we have been a trusted source for quality answering services. Our award-winning agents are recognized for their ability to consistently deliver a professional image, while handling calls accurately and efficiently.

Q: How do I get started?

A: Getting started is easy. Your sales consultant helps you choose a plan that best fits your call volume. Following our Account Set-up Protocol, we conduct a brief interview so we can create a customized, calling-management solution. Once your account is created, we provide you with a local telephone number so you can use your local telephone company’s call forwarding feature and forward your phone line to your local number here at Alert.

Q: Is there a contract?

A: Our Attorney Answering Services do not require a contract. The terms are simply month to month. (Some Call Center Applications require a 3-6 month contract.)

Q: What type of training do agents receive?

A: Our receptionists are the primary point-of-contact for our customers, and there is nothing more important to us than our customers. Alert requires all agents to complete a comprehensive training program to ensure a consistent, professional, and exceptional service experience for both you and your clients. Prior to handling legal answering service accounts, our receptionists must complete our proprietary legal-receptionist training module. Upon completion, they receive their Alert Certification. To maintain their certification, they must meet specific performance levels on an ongoing basis. In addition, our agents receive training on ALL new accounts prior to taking calls.

Q: What systems do you have in place to ensure excellent agent performance?

A: We monitor agent calls, scoring call-handling skills such as courtesy, response time, accuracy and overall service to our clients. We review those results and use them to improve performance, recognize exceptional performance, or uncover opportunities to improve our scripting.

Q: Who uses answering services?

A: Answering services have traditionally been used by physicians and service industries to screen calls, and by other businesses looking to capture potential leads after hours. We continue to offer these basic services and can upgrade them to Call Center Services whenever necessary.

Q: How can Alert Communications improve my business?

A: By partnering with Alert Communications, you’ll see significant cost savings and increased profits. We are proud to provide superior call center services, saving you time and money that might otherwise be spent managing a staff. Our objective is to provide you with a specialized and professional call center service, allowing you to concentrate on your core business objectives. Our agents are highly qualified to handle the specific needs of your organization and are steadfastly focused on maintaining and growing your business.

Ask us how we can help you improve client satisfaction, acquire new clients, and collect and manage your data efficiently and effectively.

Click here to learn more about our specialized lawyer answering services. Learn more about the Alert Communications advantage, how we help attorneys with inbound calls, outbound calls and read our testimonials.