Lawyer Answering Services

Alert Communications’ legal receptionists professionally manage:

• Multiple calls
• Existing clients
• Potential clients
• VIP callers
• Court calls
• Attorney calls
• Assistance requests from incarcerated individuals
• Solicitor calls

Attorney Receptionist Service

During office hours, Alert legal receptionists answer calls using your firm’s name, conveying to callers that they are your office receptionist.

Call Patching

Calls are screened based on your protocols and are patched to any telephone number. Alert attorney receptionists tell you who is on the line, giving you the option to take the call or request a message.

Flexible Message Delivery Options

Messages and other information are delivered via e-mail to your PC or mobile device.

Voicemail

If a call requires voice mail, it is delivered via wav. file to your e-mail.

Appointment Scheduling

To immediately retain new clients, Alert legal receptionists schedule new-client consults using a secure, online calendar customized for your firm.

New appointment notifications are sent to the attorney and, if you prefer, the client. The calendar can be accessed by your firm’s staff, and Alert can also send automated e-mail reminders.

Intake Form Processing

With Alert’s attorney answering service, you can customize our intake form to thoroughly screen calls prior to consults.

You can create intake forms with specific questions for case types, i.e. personal injury, medical malpractice, DUI, criminal case, etc., so our legal receptionists get the right information from every call.

Data is delivered immediately via e-mail, collected prior to patching a call, or entered into a database, allowing you to analyze trends.

VIP / Frequent Caller Screening

A list of VIP or frequent callers allows our attorney receptionists to auto-populate message forms with the caller’s name and telephone number according to your list.

Specific call instructions also can be created so our receptionists deliver the personal attention your clients deserve and reduce your usage minutes.

Database Management

Bankruptcy attorneys often use this service to track calls from creditors, but we can customize our database management to meet many needs.

It saves you and your staff valuable time when Alert legal receptionists manage these calls. We store basic client information that our receptionists access, verify and then deliver a report ticket about the call to the attorney.

Automated Screening and Voicemail Services

Choose from a variety of options to compliment live services and keep costs down. Customized solutions include but are not limited to:

• Live attorney receptionists during the day with automatic rollover to voicemail after hours.
• Automated screening with options to connect to our legal receptionists.
• Stand-alone voice mail messages delivered in wav. format via e-mail.

Two Way E-mail Response

Save time by e-mailing new instructions to your Alert legal receptionist instead of making a call.

Spanish Language Support

Alert’s bilingual attorney receptionists are available 24/7 to handle your Spanish language calls and translation needs.

24/7 Support

Alert’s legal receptionists provide professional service 24/7 and 365 days a year.

Customized Reporting

Tracking types of calls tells you much about your business. Alert’s customized reports can measure some or all of the following:

• Number of calls received from potential new clients or existing clients
• Number of appointments scheduled
• Number of intake forms submitted
• Referral source
• Total number of calls received